Shipping policy

Shipping & Delivery Policy

Daily Fresh Co

At Daily Fresh Co, we are committed to delivering fresh groceries quickly, safely, and reliably to your doorstep.

1. Delivery Time Commitment

  • We aim to deliver all orders within 2 hours of order confirmation

  • This applies to all standard orders within our service areas

Our goal is to ensure you receive fresh products as quickly as possible, maintaining quality and convenience.

2. Order Processing

  • Orders are processed immediately after confirmation

  • For Cash on Delivery (COD) orders, confirmation may require a quick verification call

  • Delivery timing starts once the order is confirmed and approved

3. Possible Delays

While we strive to meet our 2-hour commitment, delays may occur due to:

  • High order volume during peak hours

  • Traffic conditions or route constraints

  • Weather conditions

  • Unforeseen operational issues

In such cases, we will make every effort to deliver at the earliest possible time.

4. Delivery Areas

  • Delivery is available in selected مناطق / service areas only

  • Orders placed outside our coverage zone may be declined or rescheduled

5. Delivery Charges

  • Delivery charges (if applicable) will be clearly displayed at checkout

  • Promotional offers may include free delivery on selected orders

6. Customer Availability

  • Customers are requested to be available at the provided address during delivery

  • If the rider is unable to deliver due to unavailability:

    • Order may be canceled, or

    • Re-delivery may be scheduled with additional charges

7. Contact During Delivery

  • Our rider may contact you for:

    • Location confirmation

    • Delivery coordination

Please ensure your phone number is active and reachable

8. Special Instructions

Customers can add delivery notes such as:

  • Exact location details

  • Landmark references

  • Preferred drop-off instructions

This helps us ensure a smooth and faster delivery experience

9. Service Commitment

We are not just delivering groceries — we are delivering freshness, trust, and reliability.

Our team continuously works to:

  • Maintain fast delivery timelines

  • Ensure product quality during transit

  • Provide a seamless customer experience

Need Assistance?

📞 Contact our support team anytime
💬 Available on WhatsApp for quick help