Refund policy

Return & Replacement Policy

Daily Fresh Co

At Daily Fresh Co, customer satisfaction is at the heart of everything we do. We take pride in delivering fresh, high-quality fruits, vegetables, and grocery items. However, if something does not meet your expectations, we’ve made our return process simple, fast, and completely hassle-free.

1. Our Promise: No Questions Asked

We offer FREE replacements or returns — no questions asked.
If you are not satisfied with the quality of any item, we will replace it or refund you without unnecessary delays or interrogation.

2. Complaint Time Window

To ensure fairness and product quality control:

  • Customers must report any issue within 2 hours of delivery
  • Complaints received after this time may not be eligible for return or replacement

This policy helps us maintain freshness standards and verify issues effectively.

3. Eligible Cases for Return / Replacement

You can request a return or replacement if:

  • Item is not fresh or below quality expectations
  • Item is damaged, spoiled, or defective
  • You received the wrong item
  • Item quantity is incorrect or missing

4. Easy Claim Process

Making a claim is quick and simple:

  • Contact us via WhatsApp / Call / Website Support
  • Share your Order Number
  • Provide a brief description (photo optional but helpful)

Once verified, we will process your request immediately.

5. Resolution Options

Depending on your preference, we offer:

  • ✅ Free Replacement (delivered in the next slot or same day where possible)
  • ✅ Full Refund (for the specific item)
  • ✅ Wallet Credit (for faster future use)

6. Refund Policy

  • Refunds are processed promptly after approval
  • Mode of refund:
    • Same payment method (for online payments)
    • Store credit (optional for faster processing)

7. Non-Eligible Cases

Returns may not be accepted if:

  • Complaint is raised after 2 hours of delivery
  • Product has been fully consumed or used
  • Issue is due to improper storage after delivery

8. Our Commitment to You

We don’t just sell products — we deliver trust.

With our “No Questions Asked” policy, you can order confidently knowing that:

  • Your money is safe
  • Your satisfaction is guaranteed
  • Your experience matters

Need Help?

Our support team is always ready to assist you.

📞 Contact us anytime via WhatsApp or call
🚚 Fast response. Instant resolution. Zero hassle.